Refund Policy

CANCELLATION POLICY

Cancellation or Changing of an Appointment Time

At Merse Wellness Spa we strive to exceed your expectations. On occasions, you may need to change your appointment time or day and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 2 hours notice for all services besides Massage so that another client has the opportunity to make an appointment. If you cancel within 2 hours, You will be charged $20.

Massage require 12 hours notice for moving your appointment. If you cancel or reschedule within 12 hours, you will be charged 100% of the service price.

Payments

At Merse Wellness Spa, We require a purchase of a credit prior to booking your service or experience. Credits are non-refundable.

Running Late

Everyone runs late from time to time. On any such occasion, we will do everything possible to ensure you can experience your full Immerse yourself experience. If the next session is at capacity then you will need to finish at your allocated finish time. No refund or discount will apply.

No Show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours for massage and 2 hours for all other services, one of the following may be implemented:

1. 100% of the service price will be forfeited for Massage.
2. $20 for all other services.